Powered by Xcitium EDR and Sterling-trained cybersecurity experts, the new service sets a benchmark for threat defense in the outsourcing industry.


A Game-Changing Move for BPO Security

ZigZag Philippines, a leading global talent solutions provider, has officially launched its Managed Security Operations Center (SOC) Services—a first-of-its-kind initiative in the local BPO industry.

The launch follows six months of intensive cybersecurity training in collaboration with Sterling Information Technologies Inc., one of Canada’s most trusted cybersecurity advisory firms. ZigZag has also completed the full deployment of Xcitium EDR across all operations, ensuring enterprise-grade protection.

Sterling, founded in 1993, has evolved from a hardware and services company into a leader in cyber strategy, SOC enablement, threat intelligence, and operational risk consulting. Its focus on trust and long-term partnerships aligns closely with ZigZag’s values.

Three Key SOC Services to Combat Modern Threats

ZigZag’s new Managed SOC Services aim to transform how BPOs defend sensitive data. The initial offering includes:

  • 24/7 Threat Monitoring by Cyber Defense+ certified analysts

  • Seamless Xcitium EDR Integration with patented ZeroDwell Containment™ technology

  • Specialized State-Sponsored Attack Mitigation targeting APAC-based threats

“The outsourcing sector handles some of the world’s most sensitive data, yet most providers still rely on outdated security models,” said Chris Adebahr, CEO of ZigZag Global. “Our SOC isn’t just a service—it’s a security backbone for the BPO industry.”

Proven Results During Testing

Before the official rollout, ZigZag’s SOC team demonstrated remarkable performance in simulated attack scenarios.

  • Threat containment times improved by 94% compared to traditional antivirus solutions

  • Over 400 critical threats identified and resolved during simulations

  • Zero security incidents since Xcitium EDR deployment

“ZigZag didn’t just buy tools—they built expertise,” said Neil Cesario, CISO at Sterling. “Their SOC team is now a regional force in threat mitigation.”

Complimentary Cybersecurity Initiatives This August

To mark the launch, ZigZag is extending several free initiatives to its client partners and the wider business community:

  • 14-Day Managed SOC Proof of Concept with Xcitium EDR integration

  • NIST 2.0-Based Cybersecurity Risk Assessments for select enterprise clients

  • Cybersecurity Awareness Training for global clients and internal teams

  • Exclusive APAC Threat Briefing Webinars, co-hosted with Sterling’s intelligence team

Why This Matters for Enterprises

The ASEAN Cyber Threat Report 2025 revealed a 217% year-on-year surge in cyberattacks targeting Philippine BPOs.

ZigZag’s SOC is designed to address this challenge with:

  • The first BPO-owned SOC securing both internal systems and client environments

  • Built-in compliance for GDPR, HIPAA, ISO, SOC 2, and emerging APAC data privacy laws

  • A flexible Security-as-a-Service model to make enterprise-grade protection accessible to businesses of all sizes

For more information: www.zigzagoffshoring.com
Media inquiries: media@zigzagoffshoring.com
Careers: www.zigzagcareers.com